Medicare’s helpline
1-800-633-4227Confirm coverage and enrollment questions with Medicare. TTY: 1-877-486-2048.
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Take your time. You have options.
Medicare changing?
Let’s talk it through.
Got a letter about your plan? Helping a parent? Grace, our automated assistant, can explain Medicare and help you understand your next step.
Call the Medicare Help Line(516) 981-4779You’ll speak with Grace, an automated assistant from Community Wellness. Ask for a slower or simpler explanation at any time.
Prefer to type? Chat with GraceNo account or Medicare number needed. We explain choices; we do not sell or enroll you in insurance plans.
What would you like help with?
Open a topic for a short guide. Choose its question to put it in the chat box, then select Send when you’re ready.
My plan is changing or ending
A change letter does not mean Medicare itself is ending. Check the notice, the coverage year, and any replacement-plan information. Different changes can have different enrollment windows.
Grace can explain these rules. This line cannot check your plan’s current status or calculate your personal deadline.
Read Medicare’s enrollment guidanceMy medicines and doctors
Before changing plans, check your medicines, dosage, pharmacy, doctors, and hospital with the plan and Medicare Plan Finder. Ask the doctor’s office to confirm it accepts that specific plan.
Grace can help prepare your questions. This line does not perform live network, formulary, or cost checks.
Open Medicare Plan FinderI’m helping a parent or spouse
You are welcome to ask general questions for someone else. Include them in decisions, respect their wishes, and keep Medicare numbers and other private information out of this chat.
Grace can explain options and help you prepare for a conversation. This pilot does not create a shared case or save a family checklist for later calls.
Find official caregiver resourcesHelp paying or appealing a denial
Extra Help and Medicare Savings Programs may help with costs. The agencies decide eligibility. For a denial, keep the notice and check its instructions and deadline; the process depends on what was denied.
Grace can explain next steps and official contacts. We do not submit applications or appeals for you.
Explore Medicare cost assistanceOther benefits and family caregiving
Local programs may help with meals, rides, home support, and caregiver respite. Some Medicaid or veterans programs may pay family caregivers; state rules, assessments, and family relationships matter.
Grace can explain where to ask. Payment, savings, eligibility, and an application being accepted are never guaranteed.
Find local support through Eldercare LocatorChat with Grace
Grace is automated. Type your question below, then choose Send.
Anyone using this browser may see it. Conversations end after 24 hours of inactivity. No cross-device or long-term memory.
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Someone previously used this browser to chat with Grace. Choose Continue to show that conversation, if it is still available.
Opening Grace’s chat…
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Your conversation recap
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Educational information, not an eligibility decision, coverage guarantee or enrollment. Confirm important choices, dates and coverage with Medicare, SHIP or your plan.
Community Wellness Medicare Help Line: (516) 981-4779
Complete conversation transcript
Captured before recap generation. New messages require a new recap.
Would you rather talk to a person?
Free help in your state
Find your local SHIP counselorSHIP offers free, independent Medicare counseling. Grace can provide contacts from the reference library.
Who you’re talking to
Community Wellness provides this information line. Grace is an automated assistant, not a person, an insurance broker, Medicare, CMS, or a government agency.
About Community WellnessWhat Grace can do
Explain Medicare and point you toward official help. Grace can be wrong. Confirm important choices, dates, and coverage with Medicare, SHIP, or your plan before deciding.
Your information
Calls may be recorded, and messages are processed by Bland AI. No account is needed, but that does not mean conversations are never stored. Do not share Social Security, Medicare, bank, card, or password details. On request, the displayed chat is sent to our server and AWS Bedrock to create a recap, processed in memory for the recap. For service reporting, PTAI retains web-chat transcripts and session metrics without automatic removal. These records are not used as long-term assistant memory. Downloads remain on your device. Forget this device removes browser recognition; it does not delete PTAI or provider records.
Where answers come from
Grace uses Medicare publications and additional official guidance. Check the coverage year and source date; a source can change after it is downloaded.
Medicare.govFor a medical emergency, call 911.